Member Portal & Forms
Signing in, intake forms, and playing your session audio.
- How to sign in to the member portalSign in to the Norwest Wellbeing member portal with your email and a 6-digit code sent to your inbox: no password needed.
- Trouble signing in to the member portalIf your sign-in code hasn't arrived, check spam, confirm you're using the email from your purchase or booking, and request a new code.
- Intake forms explainedNorwest Wellbeing uses adult, child and teen intake forms: a full intake for new clients, a short check-in for returning clients, and a new-issue form when you switch topics.
- How to complete your intake formAfter you purchase or book, an intake form link is emailed to you. Sign in to the member portal, answer the questions, and your practitioner reads it before your session.
- Teen intake formsTeen intake forms can be completed by parent and teen together, or the parent can create a private teen link protected by a PIN.
- Download links and expirySMS download links for your session audio work without signing in and expire after 7 days, after that, sign in to the member portal to play or download.
- My download link has expiredIf your SMS or email download link has expired, your files are still safe. Log in to My Sessions to download on your phone, or request a new link on desktop.
- My Sessions, downloads, and sending all your filesIn the member portal, My Sessions is where you play or download your recordings, open View all downloads, and (on desktop) request a new SMS or email link.
- What's in the member portalThe member portal is where you play or download your sessions, view purchases and invoices, complete forms, and chat with support.
Can't find what you need? Contact us and we'll point you in the right direction.