Return Policy

Last updated: July 2026

1. Downloadable Audio (Pre-Made)

Our pre-made hypnosis audio library is delivered instantly on purchase. Because you get full access immediately, these are non-refundable once delivered, with one exception: if the file is faulty, corrupted, or not what was described, contact us within 14 days and we'll fix it or refund you in full.

2. Personalised Hypnosis Audio

Your Personalised Hypnosis Audio is written entirely around your own intake: your goals, your words, your situation. It is produced in your chosen practitioner's own voice.

We stand behind it. If something's gone wrong on our end (the wrong topic was produced, there's a technical fault with the file, or it doesn't reflect what you told us in your intake), contact us within 14 days of delivery and we'll fix it or refund you in full.

Because each audio is built specifically from your intake, we can't offer change-of-mind refunds once your audio has been delivered. If you're unsure whether this product is right for you, try a free 10-minute sample audio first, or get in touch before you buy. We're happy to help you decide.

3. Once Upon Them: Personalised Children's Stories

Once Upon Them stories are created specifically for your child, incorporating their name, goals, and personal details into a bespoke narrative.

We stand behind it. If your story arrives with an error, technical fault, or doesn't match what you provided in the intake, contact us within 14 days of delivery and we'll fix it or refund you in full.

Because each story is custom-built from your intake, change-of-mind refunds aren't available once your story has been delivered.

4. Personalised Programs

Our personalised programs are individually designed around your circumstances and goals.

We stand behind it. If there's a fault or the program doesn't reflect what you told us during setup, contact us within 14 days of delivery and we'll make it right.

Because significant tailoring work begins on purchase, change-of-mind refunds aren't available once your personalisation has started. If you're not sure a program is the right fit before you buy, get in touch. We'll help you work out the best option.

5. Physical Products (e.g., Jewellery)

For physical items such as our mindfulness jewellery collection:

• If you receive a faulty item or one that doesn't match the description on our website, contact us within 14 days of receiving your order.
• We'll offer a replacement or full refund for items that are faulty or not as described.
• To start a return, contact us here with your order number and a description of the issue.
• Return shipping costs are your responsibility unless the item is faulty or was sent incorrectly.

6. In-Person Hypnotherapy Sessions

For in-person sessions at our Norwest, Sydney clinic, see our cancellation policy.

Your rights under Australian Consumer Law

None of the above limits your rights under Australian Consumer Law. If a product is faulty, not fit for purpose, or significantly different from what was described, you're entitled to a repair, replacement, or refund regardless of what's written above. For more on your rights, visit the ACCC website.

Questions about your order? Get in touch . We're always happy to sort it out.