My Sessions, downloads, and sending all your files

My Sessions in the member portal at members.norwestwellbeing.com.au lists your session recordings in one place (newest first). From there you can play a session, download files, open View all downloads, and on a desktop or laptop request a fresh SMS or email link.

Prerequisites

1. Sign in to the member portal. See how to sign in to the member portal if you need the steps.
2. Use the same email address from your booking or purchase so your sessions appear under your account.

What you will see in My Sessions

Open My sessions in the portal menu. Each completed session can offer:

• Play to listen in the browser
• Download to save that file to your device (when download is available for your account)
• View all downloads to open a list of every completed file you can save
• Request new link (desktop or laptop only) to receive a fresh SMS and email download link for that session

On a phone or narrow screen, Request new link is hidden on purpose. Download the file in the portal instead, or use View all downloads.

How to download all your files

1. Sign in and open My sessions.
2. Tap or click View all downloads (at the top of the page when you have completed files, or on a session row).
3. On the downloads page, tap each file row to save it to your device.

A saved copy on your phone or computer plays offline, with no SMS link and no further sign-in.

How to get one link for all your files (desktop)

If you prefer a single SMS and email that opens a page with every file:

1. Sign in on a desktop or laptop (this control is not shown on phone-sized screens).
2. Open Clinical Services in the portal menu.
3. Use Send all files link (wording may also appear as getting one link for all your files).
4. Check your phone and email for the new link. Open it and download each file from the page.

There is a short cooldown between sends so you may need to wait a minute before requesting again.

Requesting a new link for one session (desktop)

1. Sign in on a desktop or laptop and open My sessions.
2. Find the session and choose Request new link.
3. Wait for the confirmation that the link was sent, then check SMS and email.

SMS and email download links still expire after 7 days for security. Your files in My Sessions do not expire. If a link has already expired, see my download link has expired.

Troubleshooting

If a session is missing, confirm you signed in with the purchase or booking email, then contact hello@norwestwellbeing.com.au. If audio will not play after you have signed in, see audio not playing troubleshooting.