What happens after you book
After booking you receive a confirmation email, an intake form to complete, and SMS reminders before your appointment. Zoom clients also get their meeting link by email.
Last reviewed 8 August 2026
As soon as your booking is created you receive a confirmation email, and you're asked to complete an intake form. SMS reminders are sent before your appointment. If you booked a Zoom session, your Zoom link arrives in the confirmation email.
Straight after booking
- Confirmation email. Check your inbox (and spam folder). For Zoom bookings, this email contains your Zoom link.
- Intake form. Complete it as soon as you can. It helps your practitioner prepare for your session and is tailored to you: adults get the adult intake, parents complete the child version, and teens have their own. If you booked on someone else's behalf, the form is sent separately to the person attending. See Complete your intake form.
- SMS reminders. Sent to the mobile number you booked with as your appointment approaches.
Before your appointment
For in-clinic sessions, plan your trip to the Nexus Building at 4 Columbia Court, Norwest. See Arriving for your appointment. Remember the balance of your session fee is paid at the appointment by credit card or cash.
For Zoom sessions, set up a quiet private room, a device with camera and microphone, stable internet, and headphones if you have them. See How Zoom sessions work.
If your plans change, rescheduling is free with more than 48 hours' notice. See How to reschedule or cancel.
Common questions
Q: I haven't received a confirmation email. What should I do? A: Check your spam folder first, and confirm you entered your email correctly. If it's still missing, phone (02) 8069 9777 or email hello@norwestwellbeing.com.au and we'll verify your booking.
Q: Do I have to finish the intake form before my session? A: Yes, please complete it before you attend: your practitioner uses it to prepare, and it saves time in your session.
Q: When will the SMS reminders arrive? A: Reminders are sent automatically in the lead-up to your appointment, to the mobile number you booked with.
Q: I booked in-clinic but now want Zoom. Can I switch? A: Yes, you can change your booking to a Zoom session for the same date and time via Manage at /appointments. See Change your booking to Zoom.
