How to reschedule or cancel an appointment
Reschedule online via the Manage option at /appointments (verified by SMS) or phone the clinic. Free with more than 48 hours' notice, with your deposit transferring to the new time.
Last reviewed 8 August 2026
This guide shows you how to reschedule or cancel a booked appointment. You can do it online in a couple of minutes, or phone the clinic on (02) 8069 9777.
Prerequisites
- The mobile number you booked with: the online Manage flow verifies you by SMS code.
Steps
- Go to /appointments and choose Manage.
- Select "I need to reschedule".
- Verify your identity with the SMS code sent to your mobile.
- Pick a new date and time, and confirm.
Prefer to speak to someone, or want to cancel outright rather than rebook? Phone (02) 8069 9777 (Monday–Friday, 9:00 am – 5:00 pm).
What it costs
Timing matters:
- More than 48 hours before your appointment: reschedule freely: no fee, and your $50 deposit transfers to the new appointment.
- Within 48 hours: the $50 deposit is forfeited and a new deposit is needed to rebook. No-shows, reschedules or cancellations within 48 hours may also incur a $150 non-attendance fee.
The full policy, including what happens with Zoom bookings, is in the Cancellation policy.
Special cases
- Free callbacks can't be rescheduled online. Phone the clinic on (02) 8069 9777 to change a callback time.
- Switching to Zoom instead: if you can't get to the clinic but can still make the time, you can change your in-clinic booking to a Zoom session for the same date and time via Manage. See Change your booking to Zoom.
Troubleshooting
If the SMS code doesn't arrive, check that you're using the mobile number you booked with. If you booked for someone else, the booking is under your number, not theirs. Still stuck? Phone (02) 8069 9777 or email hello@norwestwellbeing.com.au with your name and appointment date, and we'll reschedule it for you.
