How to book as a returning client
Returning clients verify with their mobile number and an SMS code at /appointments, then book as usual. Returning consultations run up to 60 minutes and cost $300.
Last reviewed 8 August 2026
This guide shows existing clients how to book their next appointment. The returning-client flow verifies you by mobile number so your details carry over, and you skip the full intake paperwork.
Prerequisites
- The mobile number you used for your previous booking. Verification is by SMS code.
- A card for payment: a $50 deposit for in-clinic appointments, or the full fee for Zoom.
Steps
- Go to /appointments and choose the returning-client option.
- Enter your mobile number and confirm the SMS code we send you.
- Pick your practitioner, date and time as usual.
- Confirm and pay: the $50 deposit for in-clinic, or the full session fee for Zoom.
- Complete the short form that follows (see below), and watch for your confirmation email and SMS reminders.
Forms for returning clients
You don't repeat the full intake. If you're continuing work on the same issue, you get a short check-in of about 6 questions. If you're starting on a new issue, the new-issue form is triggered instead so your practitioner can prepare properly. More detail is in Intake forms explained.
Fees
Returning consultations run up to 60 minutes and cost $300: the same as an initial consultation, which is longer at up to 90 minutes. See Session fees for the full fee table.
Troubleshooting
If the SMS code doesn't arrive, double-check you entered the mobile number from your previous booking: a different number won't match your record. If your number has changed since your last visit, phone (02) 8069 9777 (Monday–Friday, 9:00 am – 5:00 pm) and we'll update your details and book you in. If you need to change the appointment later, see How to reschedule or cancel. Rescheduling is free with more than 48 hours' notice.
