Once Upon Them personalised bedtime stories
Once Upon Them creates personalised audio bedtime stories for children aged 4–11: a single story is $29 or a four-part Story Journey is $97, delivered within 24–48 hours.
Last reviewed 8 August 2026
Once Upon Them is Norwest Wellbeing's personalised bedtime story service for children aged 4–11. A single story is $29; a 4-part Story Journey is $97. Each story runs 10–15 minutes and most are ready within 24–48 hours.
How it works
You complete a parent form about your child, and the story is written from it by Paul or Rebecca Smith. It is personalised, not a template. You receive professional audio plus read-along text, delivered by email and SMS secure link. The stories are yours to keep, and there is no subscription.
Single story vs Story Journey
| Single story | 4-part Story Journey | |
|---|---|---|
| Price | $29 | $97 |
| Stories | 1 | 4 connected parts |
| Length | 10–15 minutes | 10–15 minutes each |
| Delivery | Within 24–48 hours (most) | Weekly, or all at once: your choice |
Where it fits
Once Upon Them is a story product built around bedtime, which makes it a gentle entry point for younger children. If your child needs something more clinically targeted, look at children's personalised audio (ages 4–12, crafted by Paul Smith from a clinical intake) or in-clinic children's sessions (ages 5–12).
Because the stories are personalised, refunds work differently from off-the-shelf products: there is no change of mind once personalisation has started, but if a story is faulty, doesn't match your form or covers the wrong topic, contact us within 14 days of delivery and we fix it or refund in full. See refunds and returns.
Common questions
Q: How quickly will the story arrive? A: Most stories are ready within 24–48 hours, delivered by email and SMS secure link.
Q: Can I choose how the four-part Story Journey is delivered? A: Yes. Weekly, or all at once.
Q: Do I keep the stories forever? A: Yes. The stories are yours to keep, with no subscription. You also receive read-along text alongside the audio.
Q: What ages is it for? A: Ages 4–11. For age ranges across all children's services, see ages and consent.
