Contact details and clinic hours
Phone (02) 8069 9777 or email hello@norwestwellbeing.com.au: the clinic is open Monday to Friday, 9:00 am to 5:00 pm, and closed on weekends.
Last reviewed 8 August 2026
Phone the clinic on (02) 8069 9777 or email hello@norwestwellbeing.com.au. Hours are Monday to Friday, 9:00 am – 5:00 pm; the clinic is closed on Saturdays and Sundays, and there are no after-hours or weekend appointments. You can also reach us via /contact.
Contact details
| Purpose | Contact |
|---|---|
| Phone (general) | (02) 8069 9777 |
| Email (general and support) | hello@norwestwellbeing.com.au |
| Privacy matters | privacy@norwestwellbeing.com.au |
| GP and health professional referrals | referrals@norwestwellbeing.com.au |
Consulting rooms: Nexus Building, Level 2, Suite 210, 4 Columbia Court, Norwest NSW 2153. The Client Services office is on Level 5 of the same building. Directions are in Clinic address and directions.
Members can also use the support chat in the member portal at members.norwestwellbeing.com.au (/support).
When to use which channel
- Booking, rescheduling or general questions: phone during business hours, or book and manage appointments online any time at /appointments.
- Questions before becoming a client: book a free 15-minute callback and we'll call you. See Book a free callback.
- Running late on the day: always phone. It's the fastest way to reach the team.
- Privacy or records requests: email privacy@norwestwellbeing.com.au.
Norwest Wellbeing is not a crisis service. In an emergency call 000; for 24/7 support, Lifeline is 13 11 14. See Emergency and crisis support.
Common questions
Q: Are you open on weekends? A: No. The clinic operates Monday to Friday, 9:00 am – 5:00 pm, with no after-hours or weekend appointments.
Q: Can I book outside business hours? A: Yes. Online booking at /appointments works any time. Phone lines are attended during business hours.
Q: What if I email outside business hours? A: Emails to hello@norwestwellbeing.com.au are answered during business hours, Monday to Friday.
Q: Who do I contact about a complaint? A: Start with hello@norwestwellbeing.com.au or (02) 8069 9777. See Complaints and feedback.
